Please see FEDEX GROUND shipping transit times below. If shipping is via LCL on a pallet we will send you a separate email with your order confirmation and tracking details.

Equipment such as hot and cold pressure washers incorporate engines containing oil and need to ship upright on a pallet.

Some items are crated onto the pallet prior to shipping as an added precaution.

The following Products incur a $120 LTL Pallet Shipping Surcharge:

EcoBlaster, Portable Pressure Washer | Item#: A1100

EcoBlaster Starter Pack | Item #: WB0230

Mi-T-M Hot Water Pressure Washers | Item #: A1010, A0091, A0092

Please note: Hazmat and LTL shipping requires a direct signature at delivery.

We reserve the right to use a variety of carriers to deliver product and will contact you to confirm the best shipping method available when your order is processed. 

Exact Freight Method and estimated delivery date will be confirmed via email. 

International Orders: Purchase through your local distributor or contact us at sales@graffitiremovalinc.com. 

This shipping policy is for internet orders processed through this website and applies to Mainland USA customers only. 

Please call us at 1-888-747-9247 or email sales@graffitiremovalinc.com to arrange best shipping method or ask any questions.

Our working hours are Monday to Friday 8:30am – 4:30pm. All orders will be shipped within 24 hours.

Orders submitted before 2 pm PST will generally be shipped the same day.

Our online shipping rates apply only to the lower 48 United States. We can obtain great shipping terms with brokers for Hawaii, Alaska, Puerto Rico, and Mexico however we need to quote you in advance (to do this, please contact us). For any other Countries and territories please go to find your local distributor.

Your FEDEX tracking number is sent automatically to you by e-mail when your package is shipped. If you haven't received your tracking number, please check your "junk folder" to see if your spam protection has trashed the message. 

If your tracking number is not in your junk mail folder you can contact us to receive it.

Depending on which service your order was shipped with. You can track your package by following this link to FEDEX and entering your tracking number. Alternatively, contact us to inquire about the status of your LTL Freight. 

Please keep in mind tracking information for your package may not be visible during the first 24 hours of transit.

No, there is no minimum order!

Fedex charge us an additional hazmat fee of $39.00 for shipping 5 Gallon pails of flammable products, and 1 Gallon bottles of MuralShield.

Our policy is to limit the quantity of Hazmat fees to 4 per order. Orders that include 4 or more hazmat items may ship via LTL freight on a pallet in order to avoid excess hazmat fees with FEDEX.

The following Products incur a Hazmat Fee:

• MuralShield 1 Gallon, 5 Gallon Pails, and MuralShield Bundles
• Bare Brick Stone & Masonry Remover 5 Gallon Pails
• Sensitive Surface Graffiti Remover 5 Gallon pails
• Heritage Graffiti Remover 5 Gallon Pails
• World's Best Detergent 5 Gallon Pails
• Feltpen Fadeout 5 Gallon Pails
• Transgel 5 Gallon Pails
  

Hazmat shipping requires a direct signature at delivery.

Please note that hazmat shipments cannot be held at hubs or rerouted to a different address once shipped. FedEx will make 3 delivery attempts. If the package cannot be delivered because there isn't someone to sign for it, then it will be returned to us.

We accept payment via Visa, Mastercard, American Express, Discovery and Paypal. Purchase orders may be paid by check or bank transfer.

If you'd like to pay by PO, please contact us.

Orders within the continental United States are shipped FEDEX GROUND or via LCL Ground freight only. 

Urban Restoration Group US Inc. reserves the right to change shipping methods as appropriate depending on the freight load and destination.

FedEx Smart Post can deliver to a PO Box. However, a PO Box will not accept any packages that are hazmat and require a signature for delivery. Please note that transit times can take a lot longer using Smart Post, and an exact delivery date cannot be guaranteed.

Please reach out to sales@graffitiremovalinc.com to inquire about any shipping corrections. FedEx shipping correction(s) may incur an $18 charge. LTL shipping correction(s) will be charged according to carrier.

If you decide to cancel your order after the payment has been made, but before shipping, you will be not be charged a cancellation fee. Cancellation of an order after it has been shipped will likely incur freight charges and a 10% restocking fee.

If you believe you were missing items from your order, contact must be made within 10 calendar days of receiving your order to be eligible for exchange or refund so we may investigate.

Depending on which service your order was shipped with. You can track your package by following this link to FEDEX and entering your tracking number. Alternatively contact us to inquire about the status of your LTL Freight. 

Please keep in mind Tracking information for your package may not be visible during the first 24 hours of transit.

Sure! We will try to make every effort to ensure you have the best possible products for your job every time. 

See Refund Policy here. If you feel you need to exchange products or return them for a refund please contact us to discuss the best solution.